Here are just some of the features found in all Foncordiax telephone systems:
Extensions
1-1000+ extensions
Hold, blind and attended transfer
Caller id
Call waiting
Voicemail including voice blast
Voicemail to email
Call forwarding and follow me
Group pickup
Global & extension ring duration
User login (hot desk) support
Call Control
Direct dial
Announcements and interactive voice assistant
Day / Night control
Time conditional routing
Queues, ring and hunt groups
Distinctive ring and handset caller id info
Call parking and pickup
Paging and Intercom
Configurable duplex page groups
Music-on-hold
Inbound route configurable MOH Random or sequential track playing
Queues
Unlimited queue capacity
Static and dynamic agent joining
Agent and call announcements
Ring strategy selection: ring all, round robin, least calls, random
Configurable agent timeout, retry and wrap-up-time
Call recording
Caller position and hold time announcement
Caller breakout menu
Conditional failover
Music or ring whilst waiting
Periodic announcements
Conference
Password protected conference facility
Join and leave announcements
Call conference recording
Leader menu system
Management
Call monitoring and recording
Call detail record analysis
MS Outlook integration
System status display – e.g. Queue Stats
Application programming interface