It can be very obvious when you, as a business, might consider a new phone system – moving office, for instance. However companies don’t move office very often, so does that mean you should stick with what you have? Not necessarily, no. I’d like to suggest some other times at which you should at least [...]
Yesterday I received in the post some information from a company (who shall remain unnamed) in the public sector who had put out an Invitation To Tender (ITT) for a new, VoIP-enabled telephone system. The ITT itself contained very little information indeed about their requirements, as is often the case. However, it did mention the [...]
From VentureVoIP comes news that Dell are going to supply SME’s with Fonality’s Asterisk-based VoIP system – PBXtra. Details of the arrangement are sketchy at the moment, but already there are murmerings of doubt amidst the obvious conclusion that this is a strong deal for Fonality and potentially for the SME market worldwide, 35 million [...]
Some time ago the Skype network suffered a 48-hour outage, rather embarrassing for a company offering a service to individuals, an absolute catastrophe for a company hoping to break into the business VoIP market. The one over-riding need every business has from its phone system is that when you go to place a call, it [...]
One sometimes overlooked advantage of using VoIP technology over traditional telephony solutions is the enablement of remote access to the phone system. So rather than having to physically be at your desk (or at least in the office if you use a DECT phone), you can now have your work phone number follow you around [...]
Rather than give you chapter and verse, have a read of this article on Digium, the company behind the Asterisk Open Source PBX and you might get an inkling as to the opportunities still available to you when you can’t charge for licences.
I’ve been thinking about a hypothetical discussion. This chat is with the owner of a smallish company who is running an old PBX which, despite a number of frustrations, has served them pretty reliably over the years. The conversation may be face-to-face or on the phone; it may be in their office, our office or [...]
Installations of VoIP PBX’s are rarely as simple as you might think, but not for the reasons you may assume. I attended one recently, not as the primary consultant but as an extra pair of hands, and it was obvious pretty quickly that the tricky aspects of the project were the ancillary jobs. Installing and [...]
In telephony pt.1 I talked about the reasons why companies might consider installing their own PBX (Private Branch eXchange). Truth be told, this was typically a decision that was easily made when a company reached a particular size (where the cost of having one external line per internal phone was prohibitive). And usually a company [...]
Traditionally, the decision to install your own Private Branch Exchange (PBX) was pretty simple. If you had more internal phones than outside (trunk) lines, then you needed a mechanism to allocate internal extensions to outside lines as needed. (Although another reason for having your own PBX might be to enable free internal calls, call transfer [...]
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