SME VoIP traffic considerations
We have had a couple of installs recently that are very typical scenarios in the SME market sector. Interestingly enough, though, the businesses are very different to each other, one being an office-based company in the internet sector, the other a retail outlet serving the building trade. They are similar in size, [...]
Some time ago the Skype network suffered a 48-hour outage, rather embarrassing for a company offering a service to individuals, an absolute catastrophe for a company hoping to break into the business VoIP market. The one over-riding need every business has from its phone system is that when you go to place a call, it [...]
One sometimes overlooked advantage of using VoIP technology over traditional telephony solutions is the enablement of remote access to the phone system. So rather than having to physically be at your desk (or at least in the office if you use a DECT phone), you can now have your work phone number follow you around [...]
Just read an article that describes the new Skype Prime service and I must say that my gut feel is this is a mistake on Skype’s part. To summarise, you need to pay Skype for the privilege of charging other Skype users who call you. So the big advantage of using Skype in the first [...]
In telephony pt.1 I talked about the reasons why companies might consider installing their own PBX (Private Branch eXchange). Truth be told, this was typically a decision that was easily made when a company reached a particular size (where the cost of having one external line per internal phone was prohibitive). And usually a company [...]
Traditionally, the decision to install your own Private Branch Exchange (PBX) was pretty simple. If you had more internal phones than outside (trunk) lines, then you needed a mechanism to allocate internal extensions to outside lines as needed. (Although another reason for having your own PBX might be to enable free internal calls, call transfer [...]
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