I’ve been thinking about a hypothetical discussion. This chat is with the owner of a smallish company who is running an old PBX which, despite a number of frustrations, has served them pretty reliably over the years. The conversation may be face-to-face or on the phone; it may be in their office, our office or [...]
In Telephony Pt 1 I discussed reasons why a company might want to take control of their telephony by installing their own PBX (Private Branch eXchange), and in Pt 2 I talked about VoIP (Voice over IP) and the options over running it in-house or not. In this article I want to explore a particular [...]
The Atcom AT-530 arrived late last week, and my initial impression was that it would not look out of place on the typical office desk. It uses a decent quality plastic and the design is in no way offensive, if a bit safe. However, at a typical retail price of about £50 (excl VAT), I [...]
Installations of VoIP PBX’s are rarely as simple as you might think, but not for the reasons you may assume. I attended one recently, not as the primary consultant but as an extra pair of hands, and it was obvious pretty quickly that the tricky aspects of the project were the ancillary jobs. Installing and [...]
I am a member of an online networking group called Ecademy. It’s a useful forum for a number of reasons. In theory you might expect it to be a source of business leads, but it doesn’t really work that way. Instead I find it is a good source of information an encouragement from fellow business [...]
In researching my recent VoIP articles I have been playing around with a version of Asterisk designed specifically to run within a VMWare environment. I will expand on this is much more detail in part 3 of the Telephony article series, but I have been encountering what appears to be a common problem in this [...]
In telephony pt.1 I talked about the reasons why companies might consider installing their own PBX (Private Branch eXchange). Truth be told, this was typically a decision that was easily made when a company reached a particular size (where the cost of having one external line per internal phone was prohibitive). And usually a company [...]
Traditionally, the decision to install your own Private Branch Exchange (PBX) was pretty simple. If you had more internal phones than outside (trunk) lines, then you needed a mechanism to allocate internal extensions to outside lines as needed. (Although another reason for having your own PBX might be to enable free internal calls, call transfer [...]
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